Hilton Phoenix Tapatio Cliffs Resort FAQs ~
Property Information
Address:
Hilton Phoenix Tapatio Cliffs Resort
11111 North 7th Street
Phoenix, AZ 85020
Cross-streets:
Thunderbird Road & 7th Street
We are located south of Thunderbird Road on the east side of 7th Street
Transportation:
We do not offer off-property transportation. We recommend using your preferred ride-share service such as Lyft or Uber, a taxi, or rental car for your travel needs. As a reminder, Hilton Honors and Lyft are partners – be sure to link your accounts to earn Hilton Honors Points every time you ride with Lyft.
We have a total of seven pools located throughout the property.
The Falls Water Village (2 large free-form pools): 8a-8p, daily (open later during summer weekends)
Water slide: 11a-5p, daily
Cabanas: 10a-6p, daily (summer hours differ)
Five additional pools located throughout the property: 8a-11p, daily
Yes, self parking is $10/night.
Valet is $15/night.
We do not have a dedicated Concierge, but our bell desk can provide information of local things to do and information. You can also visit our Explore Arizona page for ideas.
Yes, please visit Tocaloma Spa & Salon to view services and make appointments.
Yes, please visit Lookout Mountain Golf Club for course details and to reserve tee times.
Yes, we have several dining options on property:
Pointe In Tyme - breakfast, lunch & dinner - open daily
Cascades Cafe - lunch and poolside libations - open daily
Different Pointe of View - dinner, reservations strongly suggested (longest AAA 4-Diamond Awarded restaurant in the state)
In-Room Dining - breakfast, lunch & dinner - open daily
We Proudly Brew Starbucks (lobby bar) - open daily
Yes, our lobby gift shop is the ideal place to pick up a souvenir or grab that sundry item you forgot to pack. Shop for unique southwest gifts, clothing, jewelry, snacks, candy, beverages and more.
Yes, our workout center offers a wide range of cardio, free-weight, and flexibility equipment. For those looking to explore, we also have many nearby hiking trails and offer complimentary mountain bike rental for up to two adults, included with the resort fee.
Workout center is open 24 hours with room key access:
2 Peloton Bikes
3 Ellipticals
3 Treadmills
1 Recumbent Bike
1 Cross Functional Trainer
1 Rowing Machine
Incline adjustable benches
Free weights, 5-75lb Sets
Kettle Bells
Medicine Balls
Stability Balls
Water and towels
Pool
Yes, located next to the Workout Center, there are four (4) washers and four (4) dryers available and included with the resort charge for guest use. Laundry products (soap, fabric softener, etc.) are available for purchase in the lobby gift shop. Two folding tables, a seating area and a flat panel TV are provided in the laundry room. Guest entrance is located adjacent to the parking lot (not from the pool) and requires a guest suite key to gain entry.
General/Policies
The minimum required age is 18.
Standard check-in begins at 4p. Should your room not be available quite yet, you're more than welcome to leave your luggage/belongings with the bell desk and enjoy our dining outlets and pools.
Standard check-out time is 11a. Please contact the front desk for late check-out availability and any applicable fees.
- Unlimited high-speed Internet for up to two devices* ($29.90 value).
- Unlimited local and 1-800 phone calls ($1/call value).
- Tennis/Pickleball court use for two people for up to one hour Call golf shop for details ($18 value).
- Golf practice facility privileges for two people for 1 hr, available after 12 pm ($50 value).
- Complimentary mountain bike rental for two adults (based on availability).
- Guest laundry facility usage.
- 15% discount on select apparel in the Golf Shop.
- 20% savings on spa services at Tocaloma Spa & Salon (excludes salon services & add-ons/enhancements).
- Admittance into The Falls Water Village (up to four people with a king bed suite/up to six people with a 2-queen beds suite).
No, while we do not offer airport or off-property transportation, we recommend using your preferred ride-share service such as Lyft or Uber, a taxi, or rental car for your travel needs. As a reminder, Hilton Honors and Lyft are partners – be sure to link your accounts to earn Hilton Honors Points every time you ride with Lyft.
We have a limited number of connecting rooms available. Please call 1-800-HILTONS (4458667) or 602-866-7500.
Yes, we offer ADA Accessible guest rooms that can be booked online or by calling 1-800-HILTONS (4458667) or 602-866-7500.
Yes, we prioritize your comfort above all else, ensuring you feel right at home during your stay while enjoying daily complimentary housekeeping services tailored to your needs.
Yes, we have a limited number of pack-n-plays available. Please contact the resort's front desk or housekeeping to request.
No, we do not have rollaway beds, but all of our rooms are equipped with a queen-sized sofa sleeper in the living area.
Yes, all of our guest rooms and public spaces are 100% smoke-free. A fee will be assessed for smoking in our non-smoking rooms and charged to the card on file to cover associated cleaning costs. Please ask a team member for locations of designated outdoor smoking areas.
Please email enjoy.tapatiocliffs@hilton.com and include your reservations details such as dates of stay, name the reservation was made/held under and room confirmation number.
For items left behind, please email enjoy.tapatiocliffs@hilton.com and include your reservation details such as dates of stay, name the reservation was made/held under, room confirmation number and a detailed description of what was left behind, and a member of our security team will be in touch shortly.
Yes, you may ship/receive personal packages at the resort. Please address your shipping label as follows:
[Your Full Name] (Guest)
c/o Hilton Phoenix Tapatio Cliffs Resort
11111 North 7th Street
Phoenix, AZ 85020
Check-in Date: [MM/DD/YYYY]
Package handling fees are listed below:
- Letters/Packs $5ea
- 1lb - 10lbs $10ea
- 11lbs - 20lbs $15ea
- 21lbs - 30lbs $20ea
- 31lbs - 45lbs $30ea
- 46lbs - 60lbs $40ea
- 61lbs - 100lbs $80ea
- 101+lbs $110ea
- Freight/Pallets $250ea
Reservations
Yes, reservations can be made online or by calling -800-HILTONS (4458667) or 1-800-876-4683.
Yes, early arrival can be requested, but is based on availability and not guaranteed. Fees may apply.
Standard check-in time is 4p.
Yes, you may request late check-out with the hotel directly, based on availability, and fees typically apply. Standard check-out time is 11a.
If you choose to depart early during your stay, there is a minimum $75 penalty fee that may increase up to one (1) full night's room and tax.
Cancellation and deposit policies vary by confirmed rate codes/packages. The policies regarding your specific reservation are provided at the time the reservation is made. They are also provided online and via email confirmations.
The best rates with the most flexiblility are offered when you book directly through us/Hilton. Should you choose to book through a third-party, Hilton does offer a Price Match Guarantee.
Hilton Honors Members who book reservations through a third-party website won’t earn Hilton Honors Points, stay or night credits, or any additional Hilton Honors Member benefits. Hilton Honors Members can request to have their Hilton Honors account number added to their third-party reservation to access our Contactless Experience features such as Digital Check-in and Digital Key, only available through the Hilton Honors mobile app.
- American Express
- Banamex
- Bancomer
- Carte Blanche
- Choice
- Diner's Club
- Discover
- Air Canada EnRoute
- Eurocard
- Interbank
- JCB
- MasterCard
- Visa
The property requires a USD $500 cash deposit for any bookings where payment for the stay will be made in cash. For more details, please contact the office using the information on the reservation confirmation received after booking.
The Falls Water Village
Year-round, 8am-8pm (open later over summer weekends)
Yes, access to The Falls Water Village is included with our resort fee.
Up to 4 guests with a king bed accommodation. Up to 6 guests with a 2-queen bed accommodation.
Additional day passes may be purchased exclusively online at ResortPass, based on availability.
Cabana reservations can also be made at a discounted rate for our overnight guests (must have room confirmation number), exclusively at ResortPass, based on availability.
(Please note: we do not offer refunds for inclement weather).
Yes, day passes and cabana rentals are available for non-resort guests, exclusively through this link, ResortPass, based on availability.
(Please note: we do not offer refunds for inclement weather).
Yes, you are welcome to enter as early as 9a on your day of arrival.
Hotel check-in time is 4pm, but if you arrive early/your room in not ready, you may leave your luggage with the bell desk and utilize the pools until your room is ready.
Yes, you are welcome to enjoy The Falls Water Village on your day of check-out. Guest room check-out time is 11a, but even after you depart your room, you may store your luggage in your vehicle or with the bell desk and continue to enjoy the pools.
No, we do not allow any outside food or beverage inside the gates. Cascades Cafe is located within The Falls Water Village and offers pitchers of water and a selection of menu items such as appetizers, sandwiches, burgers, salads, cocktails, mocktails and more.
We allow children's water wings (arm floaties), swim vests and small pool floats. These items may also be purchased at the pool shop.
We ask all guests to please be polite and respectful, and to not leave pool floats in the pool when not in use.
Yes, pool towels are provided at each pool.
Yes, you must be at least 42-in tall to ride the water slide.
No, we do not have lifeguards on duty. All children under the age of 16 must be accompanied by an adult at all times.
Yes, during the colder months, all of our pools (except for the water slide pool) are heated to approximately 82-83 degrees Fahrenheit.
Meetings & Events
Please contact our Sales Team at 602-870-8188 or email phxtc-salesadm@hilton.com. You can also submit an online Request for Proposal.
For weddings at Different Pointe of View restaurant or the Resort’s ballroom space, please complete our online inquiry form.
Photography/Partnership Requests
On-site wedding photos will be allowed only to bridal parties hosting their wedding at our Resort or Different Pointe of View. Individuals with contracted large group room blocks (10 rooms or more) will be the only exception, and the group sales manager working with these individuals can be contacted with any questions regarding this policy. For any other commercial, promotional, professional, family, engagement, etc., photography/videography requests, please complete this form at least two (2) weeks prior to the desired shoot date. Once the completed form is received, a Resort Coordinator/Manager will review availability and confirm approval or denial of the request. Please note, these requests are handled on an individual basis and require a minimum site fee of $500++ (fees vary depending on project type and size).
We partner with influencers based on need and availability. Please email enjoy.tapatiocliffs@hilton.com with your media kit and request details (dates, deliverables, platforms, audience, and any special requirements). Once received, a team member will reach out as soon as possible.
